The service and the parties
These terms describe the use of Mere & Fern’s property selection enquiry service, presented by Scrace Real Estate at 27 Sutherland Avenue, London, United Kingdom. Our VAT ID is GB 400474537. Questions about these terms can be directed to [email protected] or +44 20 7036 5549.
The service invites you to describe your preferences for the selection of a premium rental home in the United Kingdom. A property selection enquiry is the start of a conversation about your plans. It is distinct from a booking agreement for a particular property, which requires its own confirmed information and agreed conditions.
What an enquiry does and does not establish
Sending the form does not reserve a property, hold dates, create a rental agreement or require payment. It does not establish that a specific home, region or facility can be offered. Availability and suitability must be considered in relation to the actual dates, guests and requirements involved.
Please give accurate contact details and distinguish essential requirements from preferences. You may change or clarify your enquiry by contacting us. We may ask further questions where the information provided is insufficient to assess the intended search, including dates, sleeping arrangements, practical access needs or destination flexibility.
Property information and illustrative material
The story on this website is an illustrative narrative about an imagined couple, not a verified customer account. Images of homes, grounds and interiors are illustrative and are not themselves offers to rent the depicted properties. A photograph should not be relied upon as confirmation of a facility, private boundary, accessibility feature or booking availability.
Information about any property considered during a selection conversation should be read together with the current details supplied for that property. Important requirements must be checked before you decide to book. The scope of a rental, included spaces, guest limits, arrival arrangements and any special restrictions depend on the particular agreement.
Rental arrangements, payments and cancellation
If a relevant property can be identified, the parties to any proposed booking, the rental price, additional charges, payment arrangements and applicable conditions must be made clear before commitment. Do not assume that submitting an enquiry makes Scrace Real Estate the owner or contracting rental provider for any subsequently discussed property.
Any deposit, balance payment, amendment, cancellation or refund is governed by the applicable booking agreement and relevant consumer law. The property selection form does not collect a rental payment. You should review the particular conditions carefully and ask questions before agreeing to a reservation or paying any amount.
Responsibilities and practical requirements
You are responsible for communicating the needs of your group accurately and checking whether proposed arrangements meet those needs. This includes practical matters such as travel, parking, room configuration, access and any restrictions relevant to your intended use. Avoid providing unnecessary sensitive personal information when a practical description will suffice.
Our responsibility in the selection conversation is to act with reasonable care in the service agreed with you. Information obtained from property providers may require clarification or confirmation. Nothing in these terms removes duties that cannot lawfully be excluded, or limits statutory consumer rights that apply to an agreed service.
Unexpected events and limits of responsibility
Circumstances outside a party’s reasonable control may affect travel, property access or an agreed service. Their consequences depend on the actual agreement and applicable law. Any relevant change should be communicated with sufficient information to allow the affected parties to consider their options.
No provision excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or another matter that cannot lawfully be excluded. Where responsibility depends on a separate rental agreement, that agreement should identify the relevant provider and the duties applying to the particular stay.
Website use, privacy and communications
Use the website and enquiry form for genuine questions relating to property selection. Do not submit unlawful content, impersonate another person or interfere with the service. Website text and design should not be reproduced commercially without permission or another lawful basis.
Personal information is handled as described in the privacy policy. Our cookie policy explains the choice available for cookies. If you have a concern about an enquiry, contact us with the relevant details so the matter can be understood and addressed.
Applicable law and updates
These website enquiry terms are governed by the law of England and Wales, subject to any mandatory protections that apply to you as a consumer. Nothing in these terms deprives you of a right to use a court or remedy available under applicable consumer law.
We may update these website terms as the service changes. The update date above identifies this version. A change to website terms does not automatically change a separate booking or service agreement already concluded; changes to an existing agreement require the applicable process and any necessary agreement of the parties.